We will gladly accept the return of products, within 30 days from the date of purchase, that are defective due to defects in manufacturing and/or workmanship. Warranty is voided on shears that suffered damage resulting from accidents, misuse, abuse, neglect or serviced by anyone other than Shears Direct. Normal wear and tear from daily use is not covered by warranty. Fulfillment mistakes that result in the shipment of incorrect products to you will also be accepted for return. For Refund requests (less shipping) please Contact Us here. Customer assumes the responsibility to contact Shears Direct to inform of any issues or concerns prior to 30 days from date of purchase. Items shipped for inspections are customers responsibility for any incurring shipping costs. Engraved/ Personalized items are non-refundable. 

We offer Free 5-7 Business day shipping on all US orders. Excludes the non-contiguous states of Alaska and Hawaii and all off-shore United States territories and possessions. International shipping available and based on weight of items order, please Contact Us for a quote. For multiple product orders, we will make every attempt to ship all items contained in that order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge will be applied to the first product(s) shipped on a multiple shipment order. Upon Items leaving our facility all responsibility is relinquished to the intended receiver. 

Order placed before 2pm Est will ship same-day all other orders will ship the next business day, provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive once it has left our facility. Consider any shipping or transit time offered to you by this site or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. 

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